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Accessibility Policies for the Learning Disabilities Association of Toronto

Approved by LDATD Board of Directors Feb 28, 2019


The Learning Disabilities Association of Toronto is committed to improving accessibility.

As per the Accessibility for Ontarians with Disability Act (AODA) and the related Accessibility Standard for Customer Service (ASCS), we will put the following policies into practice as required by the Accessibility for Ontarians with Disabilities Act.


LDATD is committed to training staff on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. Training will be maintained throughout the agency for all incoming staff. Training will include but is not limited to: An overview of the act, Customer Service Standard, Appropriate communication practices, how to interact with disabled person who have assistive devices, support person and/or support animals.

Information and Communication

LDATD is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. When it’s not possible to convert requested material, we will provide the individual making the request with an explanation as to why the information or communications are unconvertible, and a summary of the information or communications.

LDATD will consult with people with disabilities to determine their information and communication needs, and determine the most appropriate accessible format or communication support depending on the accessibility needs of the person and the capability of our organization to deliver.

Feedback Processes

LDATD will accept feedback from the public in multiple formats, including email, phone, TTY, fax and letter. Feedback processes will be made accessible, on request, by arranging for accessible formats or communication supports.


LDATD will notify prospective employees that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redeployment processes, we will take into account the accessibility needs of employees with disabilities.

AODA Customer Service Policy

The association strives to provide accessible services to all persons with disabilities and to allow the benefit of full access and participation within our association’s program and services.

As part of our commitment, we will make reasonable efforts to ensure that our policies and practices are consistent with the following ideology:

  • Persons with disabilities will be provided equal opportunity to have full access, participation and benefit to all our services and programs
  • Respect, dignity and the independence of the individual will be paramount in our program and service design
  • Communication will be conducted in manner that is most appropriate with the client needs
  • Assistive devices will be welcome to enable access to all LDATD programs and service
  • Service animal are welcome on the premises of all LDATD locations
  • Support persons will be welcome and have access to all services and program with their clients
  • A notice of planned or unplanned disruption of service will be provided, posted or communicated throughout the agency including the reason for the disruption, the duration of the disruption and information to alternative facilities or services.

Determination of Accommodation Needs

As part of onboarding for employees and initial consultations with new and potential clients, LDATD staff will ensure that any accessibility accommodation needs are addressed and that proper consideration is given to those that require special assistance or additional support.

Service Counters and Waiting Areas

In an effort to serve every member of our community, LDATD has made an effort to ensure service counters and waiting areas are accessible and that all customers’ needs for accessibility are met.

Customer Service Feedback

LDATD welcomes feedback on the accessibility of our programs and services. Members of the public can reach us at the agency head office at LDATD welcomes feedback. Members of the public can reach us by mailing head office at 121 Willowdale Ave, Suite 103, Toronto, Ontario or by phone (416) 221-1680 or by email [email protected].

Learning Disabilities Association of Toronto